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Privacy Policy

C-Direct Pty Ltd recognises the importance of maintaining privacy when dealing with personal information.
This privacy statement relates to personal information we collect through our website, email, information collected by Sales and Customer Service staff and credit agency reports.

Information Collected

In this statement "we" and "our" means C-Direct Pty Ltd ABN 62 056 429 504, and "you" and "your" means the person accessing our web site site .
We may collect personal information online when:

  • You register to become a member of c-direct.com.au
  • You make online purchases
  • You submit questions or comments to us
  • You request information or materials

The type of information collected may include name, billing and delivery information, email addresses, direct debit and credit card information
C-Direct Pty Ltd may collect and store 'personal information' about you as contained within your resume, CV, credit application form, credit agency reports and other relevant information. This is defined as information which identifies you as an individual or from which your identity can be ascertained.
Personal information we receive and store will include but is not limited to name and contact details, credit history, Directors names, and, in the case of employees - employment history, skills, education, qualifications, nationality, languages, professional associations, memberships or accreditations.

Use and Disclosure of Information

In relation to employment C-Direct Pty Ltd collect and store information for the purpose of recruitment or other such purposes as communicated to you. Personal information will not be used for any other purpose without consent, other than where required by law.
In relation to the provision of products C-Direct Pty Ltd may use personal information such as contact details for the purpose of keeping you informed of product development, sales and marketing and other developments we believe may be of interest to you. Where you are contacted without prior consent, C-Direct Pty Ltd will provide you the opportunity to decline further communications.
We may use the information you provide to create and maintain accounts, process, fulfil and follow up on orders, answer your emails, and send you information you request. We may also send you information from time to time relating to products and services we provide you with, unless you indicate you do not wish to receive them.
We may send you emails about your orders or your account and in response to your questions. We may also send you email with information or special offers about products and services that may be of inertest to you, unless that you indicate you do not want to receive them.
Should you choose not to receive emails and promotional material you may not receive special offers that may be of value to you. This option only applies to emails and mail outs of a promotional nature, as we may find it necessary to send you information relating to your account or order.

When we disclose your information
We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information. These services include:

  • customer enquiries
  • installation, maintenance and repair services
  • mailing operations, billing and debt-recovery functions
  • information technology and network services

We may also disclose your information:

  • to your authorised representatives or advisers, or when you ask us to do so
  • to credit-reporting bodies and fraud-checking agencies, and to credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing
  • our dealers, or our business partners
  • to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law

If you send us other information it will only be:

  • Collected by lawful and fair means
  • Used for a lawful purpose
  • Collected with your consent, and
  • The purpose for use is made clear and explicit

You should be aware that there might be risks associated with the transmission of information via the web and you should take steps to protect your personal information.
Our web site may contain links to other web sites. We are not responsible for the privacy practices of other sites.

Access to Information
Access to personal information held by C-Direct Pty Ltd can be obtained by contacting the Privacy Officer as stated below.


C-Direct Pty Ltd takes all reasonable steps to ensure the security of personal information we hold.
No data transmitted to us via the Internet can be guaranteed as completely secure. Accordingly, C-Direct Pty Ltd cannot accept responsibility for the security of information you send or receive from us over the Internet.
Changes to this Privacy Statement may be made from time to time. We encourage you to check our website regularly to keep up to date with any changes.

Contact Details

If you have any questions or feedback, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below.

Email: privacy@c-direct.com.au

(+61)(03) 9490 0422


Privacy Officer, C-Direct Pty Ltd
P.O. Box 2074, East Ivanhoe 3079

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